When to contact us
Contact us as soon as you notice a problem: the item is damaged, it is not what you ordered, or it does not fit and you would like to exchange it.
What we need
- Your order number and mobile number.
- A short description of the problem, and photos if the item is damaged or wrong.
- The item unused, in its original condition and packaging.
What happens next
We check the details and tell you the next steps, such as a replacement, an exchange for another size or color, or a refund. We confirm the outcome with you before anything is sent back.
Refunds
If a refund is agreed, we pay it back to you using the method we arrange with you, such as bKash or a bank transfer. If you paid online, the refund goes back through the payment provider.
Items we cannot take back
For hygiene reasons, items that have been used or washed cannot be returned unless they arrived faulty.